Legal

SMS Privacy Policy

Swirl · Effective November 5, 2026

We never share your mobile number for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing below exclude text messaging originator opt-in data and consent, and we will not share that information with any third party.

1. Who we are

Swirl ("Swirl", "we", "us") runs the AI shopping assistant on the websites of the car dealerships we work with, including Modern Nissan of Winston Salem. This policy covers the information the assistant collects, including the mobile numbers we text verification codes to. When you use the assistant on a dealership's website, the dealership's own privacy policy also applies to the information it receives.

2. What we collect

Contact details you give us: your name, mobile number and email, and your ZIP code or address if a form asks for them.
Your request: for example the vehicle you're interested in, a test drive time, a trade-in's details or pre-qualification answers.
Your conversation with the assistant: the messages and voice transcripts from your session.
Verification records: whether a code was sent, whether it was delivered, and whether your number was verified. We never store the code itself, only a scrambled (hashed) copy, and we delete it within 5 minutes.
Technical data: browser type, device, IP address and pages viewed. We use it to run the assistant and keep it secure.

3. How we use it

to send the verification code you asked for and confirm you own the number,
to pass your request to the dealership so it can respond to you,
to run, secure and improve the assistant, and
to meet legal obligations.

We do not use your mobile number to send marketing texts.

4. Who we share it with

The dealership you contacted, so it can handle your request.
Service providers that help us run the assistant, such as our hosting provider and SMS delivery provider (Twilio). They may use your information only to provide their service to us.
Authorities or advisors when the law requires it, or to protect against fraud.

We do not sell your personal information. Text messaging opt-in data and consent are never shared with any third party.

5. Text messages

We text you only when you request a verification code. Each request sends one message. Msg & data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms for full details.

6. How long we keep it

Verification codes are deleted within 5 minutes. Your number stays marked as verified on the same browser for 30 days, so you don't have to enter a code every time. We keep requests and conversation records only as long as we need them to serve you and the dealership, and as the law requires.

7. Security

We protect your information with reasonable technical and organizational safeguards, including encryption in transit and access controls. No system can be guaranteed to be 100% secure.

8. Your choices and rights

To access, correct or delete your information, or to opt out of texts, email support@goswirl.ai or reply STOP to any message. Depending on your state, you may have more privacy rights, and we will honor them.

9. Children

The assistant is not for children under 13, and we do not knowingly collect their information.

10. Changes

We may update this policy. When we do, we will post the new version on this page and change the effective date at the top.

Questions: support@goswirl.ai · SMS Terms